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Five ways to order from us: |
→ Scroll down a bit further to find the secure on-line order form; it's easy and safe to use. → Download our printable Order Form (pdf file) to fax or mail to us. |
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On–Line: |
Use this form! |
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E–mail: |
info@treenwaysilks.com
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Phone: |
Toll free 1.888.383.SILK (7455) |
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Fax: |
303.223.3411 |
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Mail: | Treenway Silks, LLC |
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Hours of Operation Office Hours You are welcome to leave your order on our answering machine any time. Or, you can leave your name and phone number and we will call you back. Security Our on-line order web page is secure. Your email is sent with both encryption and using HTTPS.
If we have any questions about your order, we will get in touch with you by email and/or phone. Please contact us if you have any questions. |
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ONLINE ORDER FORMFor the fastest, most efficient service, please provide us with your full mailing address and payment information. |
Ordering & Shipping Information
MINIMUM ORDERS – Silk Yarns & Ribbons
- We require you to purchase one skein per yarn or ribbon type – approximate weight per skein is indicated in product section. Full skeins cannot be divided. (For shorter lengths, we have mini–skeins of yarns in 10 yards and ribbons in 5 yards. See embroidery threads & ribbons.)
HAND DYEING: Silk Yarns & Ribbons
- Please allow 3–4 weeks for the hand dyeing of all yarns.
- Keep in mind that shipping times vary and is not included in the dyeing time.
PAYMENT
- Visa, MasterCard, check, and money order.
- If you wish to pay by check or money order, please ask us for the total amount including postage and taxes (as applicable) in US dollars.
Credit card orders please note:
- Your card will not be charged until your order leaves us.
- You can feel safe when you use your credit card to make purchases on our site. We use 256-bit encryption on our web server, as well as encrpyt the email portion of your order.
- Or, have us call you for payment details — choose Call Me for Payment and we will phone you during business hours, Monday-Thursday.
SHIPPING
- Parcels are generally shipped within 24 hrs of receiving your order (dyed yarn is the exception).
- USA – We ship US Postal Service using First Class (with tracking) or Priority (with tracking). Express (overnight) is available upon request. You can track your package on line--we send you an email with your tracking number and link once your package is in the mail.
- Canadian & International We ship US Postal Service using First Class (with tracking), Priority (with tracking). Express (overnight) is available upon request. You can track your package on line--we send you an email with your tracking number and link once your package is in the mail.
Sales tax applies on orders to Colorado residents.
RETURNED GOODS
- Authorization is required to receive credit. Please phone or email us before returning any product.
- All returned goods must be sent via postal service only.
- All shipping is to be PREPAID.
- Credit or refund will be issued for all items which are RESALEABLE, less a 15% restocking fee.
NEED GUIDANCE IN YOUR PURCHASE?
- Treenway makes it easier to decide! If you need guidance on the quantity and the type of yarn or fibre or other products, please ask us. We have sample cards available as well as loads of helpful information contained in our learn more about series. If you are unsure of any of our products or have any additional questions, call us toll free at 1.888.383.SILK (7455) and we will be glad to help you in your decisions.
RECYCLED CARDBOARD BOXES
- In our continuing commitment to keep costs down and help the environment, you may see your order arrive in recycled boxes.
We NEVER Sell Our Mailing List!
- Your personal information is kept private.